Terms of Service

Last updated: 5 September 2026

1. About these terms and acceptance

These Terms of Service ("Terms") govern your access to and use of the website at www.alturellc.com (the "Website") and form the general framework for the business-to-business services provided by Alture, LLC ("Alture", "we", "us" or "our"). By accessing or using the Website, by purchasing a Service through the Website, or by engaging us to provide services, you agree to be bound by these Terms. If you do not agree, please do not use the Website or our services.

These Terms are intended for business users. Our services are offered on a business-to-business basis, including to companies, sole traders and individual creators acting in a professional or business capacity.

2. Who we are

Alture, LLC is a limited liability company organized under the laws of the State of Wyoming, United States, Filing ID 2025-001724105, with its principal office at 30 N Gould St Ste R, Sheridan, WY 82801. You can contact us at hello@alturellc.com.

3. Our services

Alture is a marketing and management agency for content creators. Depending on what is agreed with each client, our services may include account and platform management, marketing and social strategy, content production and photoshoots, collaborations and partnerships, brand deals and sponsorships, and content protection and takedowns ("Services"). Content protection and takedowns are an effort-based service; section 7 (Content protection) sets out what that means.

The Website provides general information about Alture, a means of contacting us, and an order form through which some Services may be ordered at a fixed price. General information on the Website, including how we describe our work and our approach, is provided for information only and does not constitute advice or a binding commitment to provide Services. That does not apply to the pages that set out what is sold at a fixed price and what is delivered for it: our Pricing page and our Delivery & Fulfilment page, read with section 5, describe what a purchase through the Website buys.

Prices and product descriptions shown on the Website are an invitation to treat and not an offer. Placing an order through the Website is your offer to buy. We accept that offer when we send you an order confirmation or an invoice, and the contract for that purchase is formed at that moment on these Terms and our Refund and Cancellation Policy. If we do not accept your order, we will tell you, and you will owe nothing.

4. Engagement agreements prevail

This section is about Services quoted per engagement. Services purchased through the Website are covered by sections 5 and 6 instead, and there is no Engagement Agreement for them. The specific scope of Services, deliverables, fees, payment terms, duration and any other commercial terms applicable to a particular client are set out in a separate written engagement agreement, statement of work, proposal or order (an "Engagement Agreement") entered into between Alture and the client. The Engagement Agreement governs the relevant Services.

In the event of any conflict or inconsistency between these Terms and an Engagement Agreement, the Engagement Agreement prevails in respect of the Services it covers. These Terms continue to apply to the extent not addressed by, or inconsistent with, the Engagement Agreement.

5. Purchases through the Website

Some Services are offered at a fixed price and may be ordered directly through the Website. Prices are shown in US dollars. Prices exclude any applicable sales or use tax, which is added to your invoice where chargeable. Payment is by invoice, issued after we confirm your order; we do not take card payments on this Website. By completing a purchase you accept these Terms and our Refund and Cancellation Policy.

What we deliver, and by when, is set out in our Delivery & Fulfilment page, which forms part of these Terms. For larger work, an Engagement Agreement still prevails over these Terms.

A purchase may be cancelled before it has been delivered; whether the fee is refunded depends on how far the work has gone. Our Refund and Cancellation Policy sets out, for each fixed-price Service, when a cancellation gives a full refund and when the fee has become non-refundable, and the monthly subscription is cancelled as set out in section 6. We may decline or cancel an order, for example where we cannot lawfully act on it, where the confirmation you give under section 7 turns out to be wrong, or where the order was placed in error. If we do so before we begin work, we refund the fee in full; if we do so after work has started, we refund the fee for the work not yet performed.

6. Subscriptions

Content Protection Monitoring is a subscription. It renews monthly until cancelled, and we invoice the fee for each monthly period at the start of that period; there is no stored card and no payment is taken automatically. You may cancel at any time by emailing hello@alturellc.com: there is no notice period and we do not ask for a reason. Cancellation takes effect at the end of the current period, the fee for that period remains payable, and we do not refund part-months. We may end a subscription on 30 days' written notice.

We will tell you the price, the billing period and how to cancel before you buy, and your purchase confirms that you agree to those terms. You can cancel at any time by emailing us, without giving a reason.

7. Content protection

When you instruct us to act on unauthorised copies of your content, you confirm that you own or control the rights in that content and that you authorise us to issue takedown notices on your behalf. You remain responsible for the accuracy of what you submit to us. If content you submit turns out not to be content you own or control, or your instruction is inaccurate, we may stop work on it, withdraw any notice we have issued, and cancel the purchase or engagement it relates to; fees for work already performed remain payable.

Content protection is an effort-based service. We sweep, issue takedown notices and report back; removal depends on hosts, platforms and search engines that we do not control, so we cannot guarantee that any copy will be removed.

8. Client responsibilities

To enable us to deliver the Services, you agree to:

• provide accurate, complete and timely information, materials, access and approvals as we reasonably request;
• ensure that any content, accounts, credentials or materials you provide to us, and our agreed use of them, do not infringe the rights of any third party and comply with applicable laws and the terms of the relevant third-party platforms;
• obtain and maintain any consents, licences and permissions necessary for us to perform the Services on your behalf;
• cooperate with us, respond to requests for feedback and approvals without undue delay, and designate a contact authorised to give instructions; and
• comply with applicable laws, including advertising, marketing and disclosure rules relating to sponsored and promotional content.

Delays or failures caused by a client not meeting these responsibilities are not the responsibility of Alture, and may affect timelines and fees.

9. Fees, invoicing and payment

This section is about Services quoted per engagement; fees for Services purchased through the Website are covered by sections 5 and 6. Fees for Services quoted per engagement are set out in the relevant Engagement Agreement and are billed by invoice. Unless the Engagement Agreement states otherwise:

• invoices are payable within the period stated on the invoice or in the Engagement Agreement;
• fees are exclusive of any applicable sales, use or other transaction taxes, which are payable in addition where due;
• third-party costs and disbursements incurred on your behalf (for example, platform fees, talent, locations or production costs) are payable by you in addition to our fees; and
• we may suspend the Services or charge interest on overdue amounts to the extent permitted by law where invoices are not paid when due.

10. Intellectual property

Website content. All content on the Website, including text, graphics, logos and design, is owned by or licensed to Alture and is protected by intellectual property laws. You may not copy, reproduce or exploit Website content without our prior written consent, except as permitted by law.

Pre-existing materials. Each party retains ownership of its own pre-existing materials, know-how, tools and methodologies. Alture retains ownership of the methods, templates, processes and know-how it uses to deliver the Services. The client retains ownership of materials, brands and accounts it provides to us.

Deliverables. Ownership of, or a licence to use, the specific deliverables created for a client is governed by the relevant Engagement Agreement. Unless that agreement states otherwise, rights in deliverables transfer to the client only upon full payment of the related fees, and any Alture pre-existing materials incorporated into a deliverable are licensed, not assigned, to the client for use of the deliverable for its intended purpose. For Services purchased through the Website there is no Engagement Agreement: on payment of the fee we grant you a non-exclusive, perpetual licence to use the audit, report, action plan or other deliverable prepared for you for your own business purposes, and our pre-existing materials, templates and methods are licensed on the same basis rather than assigned.

11. Confidentiality

Each party may receive confidential information of the other in connection with the Services. Each party agrees to keep the other's confidential information confidential, to use it only for the purposes of the engagement or purchase it relates to, and not to disclose it to third parties except to its personnel and advisers who need to know it and are bound by equivalent obligations, or as required by law. This obligation does not apply to information that is or becomes public through no breach of these Terms, was already lawfully known, or is independently developed.

12. Warranties and disclaimers

We warrant that we will perform the Services with reasonable care and skill. Except as expressly stated in these Terms or an Engagement Agreement, and to the fullest extent permitted by law, the Website and the Services are provided "as is" and we make no other representations or warranties of any kind, whether express or implied, including any implied warranties of satisfactory quality or fitness for a particular purpose.

We do not warrant that the Website will be uninterrupted or error-free, or that any particular commercial outcome, audience growth, engagement level, brand deal, revenue or removal of an unauthorised copy of your content will be achieved, as these depend on factors outside our control, including the policies and actions of third-party platforms, hosts, search engines and partners.

13. Limitation of liability

Nothing in these Terms limits or excludes either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.

Subject to the paragraph above, and to the fullest extent permitted by law:

• neither party is liable for any indirect, special or consequential loss, or for loss of profit, revenue, business, goodwill, anticipated savings or data, arising out of or in connection with the Services or these Terms; and
• Alture's total aggregate liability arising out of or in connection with an engagement, or with a purchase made through the Website, whether in contract, tort (including negligence) or otherwise, is limited to the total fees paid by the client to Alture for the Services giving rise to the liability in the twelve (12) months preceding the event giving rise to the claim, unless a different limit is agreed in the Engagement Agreement.

14. Term, suspension and termination

These Terms apply while you use the Website. The term of any Services, and the rights of each party to suspend or terminate them, are governed by the relevant Engagement Agreement and our Refund and Cancellation Policy. For Services purchased through the Website there is no Engagement Agreement, and sections 5 and 6 and that policy apply instead. We may restrict or suspend access to the Website at any time where reasonably necessary, for example for maintenance, security or legal reasons.

15. Third-party platforms and links

Our Services often involve third-party platforms (for example, social-media and content platforms) and our Website may link to third-party websites. We do not control these platforms or websites and are not responsible for their content, availability, policies or practices. Your use of them is governed by their own terms.

16. Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict-of-laws rules. The state and federal courts located in the State of Wyoming have exclusive jurisdiction to settle any such dispute or claim, and you and we each consent to the personal jurisdiction of those courts, unless a different dispute-resolution mechanism is agreed in an Engagement Agreement.

17. Changes to these terms

We may update these Terms from time to time. The "Last updated" date indicates when they were last revised. Changes take effect when posted on the Website. Your continued use of the Website or our Services after changes are posted constitutes acceptance of the revised Terms. Changes do not affect engagements already governed by a signed Engagement Agreement, except as that agreement allows, and the version of these Terms in force when you complete a purchase governs that purchase.

18. General

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce any right is not a waiver of that right. You may not assign your rights or obligations under these Terms without our prior written consent.

19. Contact us

For any questions about these Terms, please contact:

Alture, LLC
30 N Gould St Ste R, Sheridan, WY 82801
Email: hello@alturellc.com